We are committed to delivering a high-quality, properly fitting Orthoshield Sportsguard customized specifically to you.
If your sports guard does not fit properly upon delivery, you must notify us within 30 days of receipt to initiate a Fit Guarantee review. Once your case is reviewed and confirmed to meet our fit parameters, we will remake your sportsguard at no additional charge.
To qualify under the 30-Day Fit Guarantee:
Please note:
If your sports guard does not fit properly upon delivery, you must notify us within 30 days of receipt to initiate a Fit Guarantee review. Once your case is reviewed and confirmed to meet our fit parameters, we will remake your sportsguard at no additional charge.
To qualify under the 30-Day Fit Guarantee:
- The original scan must accurately reflect your current tooth position at the time of fabrication.
- The sportsguard must not have been altered, damaged, or modified after delivery.
- Fit concerns must be reported within 30 days of delivery.
Please note:
- If you are currently in braces, ongoing tooth movement during orthodontic treatment may impact fit after delivery dependent on your scan date.
- If your teeth shift after your scan is taken (whether in braces or not in active treatment), a new scan may be required and may not qualify under the Fit Guarantee.
- Replacements due to loss, damage outside normal wear, changes in tooth position, or requests outside the 30-Day Fit Guarantee window may be subject to a reprint fee.
- Our team reserves the right to request updated scans, photos, or additional information to properly assess fit concerns.
- Our goal is to ensure you feel confident and protected while wearing your Orthoshield Sportsguard, and we are here to support you throughout the process.
