HOW IT WORKS

Your Smile Protection Plan is designed to help you keep your smile straight for life after finishing braces or aligner treatment. Here’s how it works:

• Once you’ve paid your one-time membership fee, you’re in for life—no renewals, no surprises.
• Your plan gives you access to wholesale-priced retainers (meaning you pay what we pay—no hidden fees, no markups, no strings attached).
• You can order a new retainer online anytime, and it’ll ship directly to your home!

DETAILS AND EXCEPTIONS TO THE RULES

• All retainers are custom-made just for your teeth, so you’ll need an up-to-date 3D scan on file with your orthodontist. Your first scan is included with your membership—so if you haven’t scheduled it yet, be sure to do that!
• If you’ve had dental work or it’s been a while since wearing your retainer, you may need a new scan before placing an order, since teeth tend to shift over time.
• Hawley retainers are always delivered to your doctor’s office instead of your home. This ensures your doctor can make final adjustments for a perfect fit.
• When your braces or aligners come off, your doctor will give you a magnet to put on your fridge for easy ordering. Just scan the QR code when you need a new retainer, and it’ll take you right to the order page.
• Retainers For Life is the parent company of a suite of retention products. Depending on your doctor’s membership tier, you might see “Retainers For Life” or “Retainers For Life Plus” on the website or marketing materials. Either way, once you’re a member, you can order wholesale-priced retainers from either platform using the “Members Shop” tab on the storefront.

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RETAINER TIPS & TRICKS

All retainers are a little bit different. When you place an order for a new retainer you will receive an email with tips and tricks for that specific type of retainer. For now, here are some general things to know about all retainers!

• Retainers are designed to hold your teeth in place after orthodontic treatment.
• It’s normal for them to feel snug at first—especially if it's been a while since you've worn it.
• Minor discomfort and tightness is expected for the first day or two as your mouth adjusts.​

HOW TO WEAR & CARE

• Your orthodontist, will instruct you on the how to best wear your retainer. Usually you will wear the retainer full time for a period of time right after your braces or attachments come off, after that you should wear your retainer every night for life! 
• Always store it in its case when not in use (retainers love to disappear into napkins and backpacks!).​
• Remove it when eating, brushing, or playing contact sports.
• Clean it gently with cleaning tablets in cool water or an ultrasonic cleaner. Do not use hot water or a toothbrush to clean, as they can scratch or warp the material.​​

WHEN TO ASK FOR HELP

• It becomes painful or won’t seat properly.
• There are cracks, warping, or anything doesn’t feel right.
• You notice it no longer fits as it did originally.

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LEARN MORE ABOUT RETAINER TIPS & TRICKS FROM DR. AMY JACKON
Orthodontist & Founder of Retainers For Life
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YOUR FIT GUARANTEE

We’re committed to making sure your retainer fits exactly as it should. That’s why every retainer order is backed by our FIT Guarantee: you’ll receive a high-quality, custom-made retainer tailored just for you.

How the FIT Guarantee Works
If your retainer doesn’t fit properly, you have 30 days from the date of delivery to report the issue. Once we review your case and confirm it meets the FIT Guarantee guidelines, we’ll remake your retainer at no additional cost.

Try it on as soon as it arrives.
We recommend testing the fit right away. If something doesn’t feel right, the sooner you let us know, the faster we can make it right.
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Dental work may affect your fit.
If you’ve had any dental work since your last 3D scan, please schedule a new scan before ordering a new retainer. Dental changes may impact the fit and will void the guarantee. If this applies to you, contact our customer service team right away.

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